Delivery and politics of return
Free delivery
Shop policies
Last updated on Feb 12, 2021
Shipping
Processing time
For our lamps the time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
North America: 15-30 business days
Europe: 7-20 business days
I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Payment options
Secure options
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please if you have any problems with your order.
More information
Last updated on Feb 12, 2021
Frequently asked questions
Individual and individual orders
Yes. let me know if you have any other thoughts on design and decoration.
Size Details
for all lamps we have a standard size of 255*155*155mm.
however, if you want a different size, let us know we will agree on whether we can do it for you.
Wholesale availability
let me know if you need to make more than is currently in the store. we will do it.
Gift wrapping and packaging
we ship in regular transport packaging. however, if you need a gift, let us know we will do it.
